The general conditions (hereinafter referred to as GTC) regulate the relationship between Up Store SA and the customer. These conditions are an integral part of every contract between Up Store SA and the customer.

I prezzi indicati nelle nostre offerte e conferme d'ordine sono generalmente vincolanti. Ci si riserva tuttavia la possibilità di errori e di modifiche tecniche. I prezzi precedenti indicati si riferiscono ai prezzi della concorrenza, ai propri e/o ai prezzi di vendita di riferimento consigliati dai rispettivi produttori. Eventuali date di fornitura indicate rappresentano informazioni non vincolanti dei nostri fornitori o produttori.

We endeavor to provide guidance to the best of our knowledge.

The prices indicated in our offers and order confirmations are generally binding. However, we reserve the right to errors and technical changes. The previous prices indicated refer to the prices of the competitors, their own and/or the reference retail prices recommended by the respective manufacturers. Any delivery dates indicated are non-binding information from our suppliers or manufacturers.

We endeavor to provide guidance to the best of our knowledge.

Our prices are net in Swiss francs, VAT included. Purchases of our goods must be paid for in cash, by Maestro, PostFinance Card, TWINT, PayPal or by prepayment. In addition, the customer can pay free of charge by credit card (MasterCard, VISA or American Express. Invoices must always be paid in full. A charge by the buyer against the company for undisputed and legal claims cannot therefore be ruled out, as contested, where the state of the documents permits.

The invoice amount is due on the calendar day indicated on the invoice. The default interest rate is 9%. The contractor reserves the right to refuse an order until all outstanding claims have been settled. CHF 15.00 will be charged for the first reminder, CHF 20.00 for each further reminder.

The prices indicated in our offers and order confirmations are generally binding. However, we reserve the right to errors and technical changes. The previous prices indicated refer to the prices of the competitors, their own and/or the reference retail prices recommended by the respective manufacturers. Any delivery dates indicated are non-binding information from our suppliers or manufacturers.

We endeavor to provide guidance to the best of our knowledge.

There is no general right to returns and exchanges. The software is excluded from returns and exchanges. Items can be replaced within 5 days. An exchange is only possible if the goods and original packaging are intact, the packaging is unopened and the goods have not been used. In case of replacement, the original receipt must be presented. The replacement takes place at the price in force on the day of its processing or, at most, at the price paid by the customer. The balance of the goods is cleared by credit. In any case, an amount of CHF 15.00 may be charged for the return / replacement. Any shipping costs incurred or other additional costs are non-refundable.

Up Store SA supplies only new products or in original brand quality. Used products or demonstration models are specifically indicated and marked accordingly. Up Store does not provide any guarantee, nor does it assume any responsibility regarding the achievement of the desired purpose of certain products, nor their functioning within a computer system. Any customer complaints must be limited to the warranty scope offered by the manufacturer. No guarantee is offered for technical interventions and defects that can be traced back to improper use or external factors (moisture, liquids, shocks)..

Unless otherwise specified, Up Store SA offers a guarantee of at least 24 months from the date of purchase on all new devices. Batteries/accumulators, projector lamps, software, consumables and case parts are excluded from the warranty. In the event of anomalies or defects for which no guarantee is provided, the purchaser bears the costs for the search for defects and the associated costs. After this warranty period has expired, the manufacturer's warranty period stated on the invoice always applies for items with a longer warranty period. In this case, this means that Up Store SA forwards the item to the manufacturer on behalf of the customer for repair. The right of return or further claims are excluded in any case.

During the warranty period, Up Store SA reserves the right, in the case of items that are no longer available, to carry out a repair or a technically equivalent replacement, or to recognize a credit for the compensation of the warranty rights. The credit amount depends on the value of the item in question.

The decision regarding the repair or replacement of a device is up to Up Store SA. The customer is not authorized to commission third parties with repairs. In this case, there is no right to a refund. Replaced or exchanged items do not entitle to any warranty extension. For any exchange of products, the binding warranty period remains the same starting from the date of the initial purchase. In the event of a faulty hard disk or other memory media, Up Store SA is not liable for any loss of data. The customer is personally responsible for maintaining their data through backups and/or other means.

iniziale. In caso di hard disk o altri supporti di memoria difettosi, Up Store SA non risponde della eventuale perdita di dati. Il cliente è personalmente responsabile del mantenimento dei propri dati tramite backup e/o altri mezzi.

Depending on the country, the manufacturer may declare different warranty conditions, for example on the packaging of the article. These warranty conditions cannot be used and are therefore not to be considered valid. Any liability on the part of Up Store SA in respect of direct or indirect damages, as well as loss of value in the event of defects or improper use, is excluded. In the case of software products, the customer is responsible for licensing compliance. Warranty claims must be made in person, by telephone or by e-mail with the exact indication of the defect.

In the event of technical problems, you must first read the instructions for use provided in written or electronic form. In any case it is possible to contact Up Store SA. No Return Authorization Number (RMA number) is required for returns. Complaints must be made in writing within 5 days of the date of purchase.

In case of defects within the warranty period, the customer must return the product with the original proof of purchase and a detailed description of the defect, immediately after discovering it. The product must be sent to Up Store SA in its original packaging or in careful packaging. Electronic products, such as CPUs, memories, graphics cards, hard drives, etc., should be packed in an anti-static bag. Otherwise the guarantee is void.

antistatico. In caso contrario la garanzia decade.

Basically, the following items cannot be returned:

• Products that have not been purchased from Up Store SA

• Used Products

•  Products on demand (items that have been ordered on customer request)

• Software and licenses

• Open consumables (toners/filters, etc.)

• Open products with hygiene implications (headphones, razors, toothbrushes, etc.)

The customer is required to back up his data before returning. Up Store SA is not liable either directly or indirectly for the loss of data and the material or immaterial damage resulting therefrom.

In the event that parts or individual formulations of these GTC do not, no longer correspond, or do not fully correspond to the applicable legislation, the remaining parts of the GTC remain unaffected in their content and validity.

In terms of data protection, the provisions of Swiss law apply. The company does not store credit card data. The customer agrees to the processing of data within the company.

The customer is obliged to keep his access data confidential and not to pass them on to third parties. The company assumes no responsibility for damages that the customer may incur from the illicit use of his access data.

The online transmission of credit card information is encrypted using a 128-bit SSL certificate, which guarantees a secure payment method.

The prices indicated in our offers and order confirmations are generally binding. However, we reserve the right to errors and technical changes. The previous prices indicated refer to the prices of the competitors, their own and/or the reference retail prices recommended by the respective manufacturers. Any delivery dates indicated are non-binding information from our suppliers or manufacturers.

We endeavor to provide guidance to the best of our knowledge.

Le presenti condizioni generali aziendali, di vendita e di fornitura regolano il rapporto contrattuale tra l'azienda Up Store SA (di seguito denominata “l’azienda”) e l'acquirente di beni e servizi del negozio online, nonché del punto di prelievo dell'azienda.

Le presenti CG regolano i diritti e gli obblighi nel rapporto tra l'azienda e i propri clienti. Si applicano a tutti i rapporti commerciali tra l'azienda e il cliente, in particolare per la consegna dei prodotti e la prestazione di servizi, se non diversamente concordato per iscritto.

The customer's business conditions do not apply. Unless they have been expressly accepted in writing by the company and are not contrary to the company's GTC.

Any changes will be made known to customers via the company home page. By products we mean the IT and consumer electronics products offered and distributed by the company, and its services.

In the order placed by the customer there is an offer to conclude the contract which is accepted by the company with the shipment of the ordered goods. The company reserves the right not to accept the order.

Generally the company informs and communicates by e-mail. It is the customer's responsibility to indicate a valid email address.

The prices of the products and services are to be considered net, in Swiss francs, inclusive of VAT and advance fee for recycling. Ancillary costs, such as payment fees and shipping costs, are indicated on the invoice under a separate heading. Product prices are calculated upon confirmation of the order by the company.

The delivery times indicated are based on information received from our suppliers and are not binding on the company. Under no circumstances can claims for damages be asserted against the company. The shipping costs to be incurred are indicated before the order (in the add to cart and checkout phases). If the customer is late in paying for previous deliveries, the company reserves the right to suspend deliveries until all outstanding payments have been made.

si riserva il diritto di sospendere le consegne fino all’avvenuto pagamento di tutti i sospesi.

The company only delivers to valid postal addresses within Switzerland and the Principality of Liechtenstein. Deliveries via shipping partners are only made to the curb edge.

In the event that the customer picks up the goods at the company's premises, the risk of accidental loss or accidental damage is transferred to the customer when the goods are handed over. If the company ships the goods to the customer, the risk is transferred to the customer with the delivery of the goods to the customer by the carrier.

If the delivered products show material or manufacturing defects, including damage resulting from transport, the customer is obliged to file a complaint regarding these defects immediately upon receipt, and at the latest within 5 days, against the person who made the delivery (Post, courier) and subsequently to the company. In addition, the customer is required to keep all packing material until the case has been resolved.

The payment conditions in the payment area of the online shop under "Methods of payment" apply. The company will decide which payment method to make available. Partial deliveries must be paid for with each individual delivery.

In general, invoices (in case of purchase with invoice) must be paid in full. Therefore, a charge by the purchaser against the company for undisputed and final credits, as well as challenged, where the state of the documents permits, cannot be excluded.

The invoice amount is due on the calendar day indicated on the invoice. The default interest rate is 9%. The contractor reserves the right to refuse an order until all outstanding claims have been settled. CHF 15.00 will be charged for the first reminder, CHF 20.00 for each further reminder.

Tutti i prodotti ordinati dal cliente restano, fino al completo pagamento del prezzo di acquisto, di proprietà dell'azienda. La merce deve essere conservata dal cliente fino a questo punto in uno stato che ne renda possibile la rivendita. L’azienda ha il diritto, ai sensi dell'art. 715 del Codice Civile di registrare la riserva di proprietà presso la residenza del cliente.

Il cliente deve controllare la merce per verificarne la completezza e deve segnalare all’azienda i difetti evidenti (per i danni durante il trasporto vedere il punto 6) immediatamente, o al più tardi dopo 5 giorni dal ricevimento della merce. In caso contrario, la consegna si considera accettata dal cliente.

In case of transcription or calculation errors, the company has the right to withdraw from the contract. This also applies if prices have been incorrectly calculated by the company or supplier.

There is a limited right of withdrawal with regard to the goods ordered and a limited right of return of the goods supplied: the withdrawal from the contract by the customer after the order has been accepted by the company is possible under the following conditions, provided it is private customer (consumer with purchase intentions for private use).

privato).

Gli ordini non ancora spediti possono essere annullati in qualsiasi momento e gratuitamente.

Products that have not been opened can be returned within 14 days of the invoice date to obtain full credit for the value of the goods. The return/redelivery is the responsibility of the customer. The following products are excluded from this rule: customized PCs, software, items ordered repeatedly, items excluded from return according to the information on the items, as well as items with a value of more than CHF 1,000.

merce. La restituzione/riconsegna è a carico del cliente. I seguenti prodotti sono esclusi da questa regola: PC personalizzati, software, articoli ordinati ripetutamente, gli articoli esclusi dalla restituzione in base alle indicazioni relative agli articoli stessi, così come quelli di valore superiore a CHF 1000.

Products that have been opened, but in their original packaging, with no traces of use, can be returned within 14 days from the date of the invoice (postmarked), against a surcharge equal to 20% of the value of the goods (excluding shipping costs ). The return/redelivery is the responsibility of the customer. The following products are excluded from this rule: notebooks, PCs (especially customized ones), TVs, software, repeatedly ordered items, items excluded from return according to the information on the items themselves, as well as those with a value of more than CHF 1,000 .-, as well as items with hygienic implications (e.g. headphones, microphones, input devices, etc.)

Products with traces of use of any kind and products without the original packaging cannot be returned.

del cliente. I seguenti prodotti sono esclusi da questa regola: notebook, PC (in particolare quelli personalizzati), TV, software, articoli ordinati

ripetutamente, gli articoli esclusi dalla restituzione in base alle indicazioni relative agli articoli stessi, come pure quelli di valore superiore a CHF

1000.-, così come gli articoli con implicazioni igieniche (ad es. cuffie audio, microfoni, dispositivi di ingresso, ecc.)

I prodotti con tracce di utilizzo di qualsiasi tipo o i prodotti privi della confezione originale non possono essere resi.

The private customer (consumers with purchase intentions for private use) enjoys warranty rights under current legislation. For commercial customers (consumers with purchase intentions for commercial use) warranty claims are excluded.

The purchaser enjoys warranty claims against the manufacturer within the scope and framework granted by him.

The customer is required to inform himself in advance whether the manufacturer or the company is directly responsible for the guarantee. The manufacturer's or company's procedure applies from time to time. The customer bears the costs of delivery to the company. The costs for returning it to the customer are borne by the company. The remedy of the defect takes place at the discretion of the company through the replacement of the product, the repair of the defective part, or by crediting its value. If it should emerge from the examination of the disputed product that the defect was caused by the customer himself, the company can claim a surcharge for the management of the practice or can invalidate the guarantee, have the product repaired at the customer's expense.

The company assumes no responsibility, within the limits established by law, for direct or indirect damages possibly caused by defects.

The company offers private customers (consumers with purchase intentions for private use), on products that show defects within the warranty within 14 days from the invoice date, the replacement with a new product. This does not apply to the following products: notebooks, PCs (especially customized ones), TVs, software and items worth more than CHF 1,000. The company reserves the right to exchange only after carrying out a product evaluation.

If the manufacturer offers its own replacement service, the company reserves the right to refer the customer back to the manufacturer.

The customer is responsible for backing up his data assets. The company assumes no responsibility for any loss of data that may arise during repair work. Software-level repairs or software installations are excluded from any warranty claims. The warranty applies to the hardware only. When installing hardware components, the customer is entitled to a free guarantee on interventions within 3 months, in the event that it can be demonstrated that the installation was not carried out correctly by the company. The company is not responsible for product usage restrictions resulting from regulatory revisions and software or firmware updates.

The prices of the services indicated are valid at the company headquarters, unless otherwise specified. Both the delivery by the customer to the company, as well as the return to the customer, are carried out at the expense of the customer and at his expense. Urgent repairs are paid according to the company's current price list for services. In the event that the times agreed for the service are not respected, the company is not responsible. The terms for collection are communicated by the company to the customer by telephone or in writing.

The provisions of Swiss law apply. Swiss law also applies if the ordering party has his residence or registered office abroad, or if the order is to be delivered abroad. Jurisdiction for all claims (except for the use of various competent jurisdictions binding by federal law) relating to contractual agreements with Up Store SA is that of the canton of Ticino. Should parts or individual formulations of these GTC no longer correspond in part or completely to the valid legal situation, the remaining parts of these GTC remain unaffected in their content and validity.

inalterate nel loro contenuto e validità.